SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fabulous!!! I arrive in 20 days I love her!
Very fast delivery and super quality!
Worth super :)
Sent fast Quality is good, I liked it. Seller recommend!!! Thank you!
Excellent running bag, quietly includes phone, keys and money. I ordered a pink bag, the color is more beautiful than in the photo. Everything is well stitched, though on the second department a little bad the lock opens, eats, but it's not scary.
All right
Very pretty
I'm delighted. The bag is super, better than in the photo. I came in a week.
Product is as described, I am satisfied.
Very good product. It's very comfortable, practical and you can wear the essentials (mobile, cards, coins.)
Good ones, thank you
Grade quality
A good handbag. a large purse. I got a phone. and so on the trifles. to run to the store.
Description and photos correspond. A nice little handbag for the phone. Model with two compartments. The only negative is a very thin strap and is not very convenient to attach to the bag behind, the bag is constantly pumped. In general, the purchase is happy. The goods came very quickly. Packed reliably. The store and I recommend it.
As pictured...cute
Handbag is cool, for phone, keys, cards, a bag and that's it. The capacity is minimum, the passport enters tightly. Sewn neatly. With the housekeeper fastens in tension.
nice but have bad smell..
The bag is made qualitatively, stitched well, the locks do not settle, the pockets are comfortable. They took for travel, so they did not fit a little in size: the boarding pass does not moisture. But, in general, excellent. Delivery plus-2 weeks.
It was almost a month, the bag looks a little more than it actually looks, the quality is good
Product corresponds to the description delivery to Kazan 11 days of the store I recommend
Totally satisfied with my purchase
The product is equal to the image shown by the store. Obviously for the price you don't expect so much quality but meet expectations.
Neat. Corresponds to the description.
Shipping fast and cheap tee lot Anna and hold your living multi compartment the real satisfy ^^
Fast shipping!! Very practical small bag
This phenomenal, a lovely little bag to carry just and necessary for daily. I arrive in less than 15 days.
Delivery fast, excellent quality
Excellent quality
Excellent bag, very comfortable! Color as photo
Very convenient bag Tel Samsung A50 very well vlasite something else can be put freely