SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Yes
Recomend
The configuration took time. the recording on the flash drive is also possible in the cloud. Works with Wi-Fi and without connection, the recording goes offline when the object is moving in front of the camera. The picture is clear and even through the glass. I can see no worse at night. So as not to glare from the window you need night shooting mode. can monitor objects can be fixed on shooting a certain point. It came in less than a week.
perfectly, I recommend to all buyers, Thanks
I like it.
It works perfectly.
Excellent. Fully corresponds to the description. Thank you store. Delivered quickly. Packaged perfectly!
As usual very well packaged no communication with the store (Third Order) Thank you to the sellers
OK. Very well.
Days or so Okay then
Quality product, reliable store. And honestly I recommend it
Excellent product. Fast shipping. Good store.
Slightly slow down the cameras, sin on the router
Chose delivery from Russia, the day came for three Courier. The cameras themselves are excellent not for the first time.
Fast shipping. Everything works well.
Norms Chamber
thanks for the honesty in the sale, buy your camera again because you are going back to china
verry good
Good camerab convenient
Cameras are cool!!!! I order the second all I like. I advise. delivery is very fast☝& Middot;☝& Middot;☝& Middot;
The camera is delivered by courier just 3 days before Peter! Packed qualitatively and fully corresponds to the description. Access to video or via the ycc365 plus app (on the smartphone), or through the site ucloudcam.com (on any computer and without connecting the cloud!). There are two quality SD and HD video transmission. The picture is good enough. There are functions of recording video and photo by the presence of motion at the field of view of the camera on the memory card (SD) and the function of accompanied by a camera of a moving object. Very good camera. Thank you store!
Delivery is fast, packing is good, everything works.
Item as described, shipping took 5,5 weeks to Europe.
The tracking says that this was delivered on the 30th April at 2.56am in the middle of the night to my address which is not possible . And it is not in any of the local post offices, so this is the stores problem not mine, The seller was no help at all just telling me to check my post office , which i had done and no sign of the package anywhere, i see this happen with many buyers and there is no protection when this occurs, Ali Express need to address this as customers are losing their hard earned money everywhere on here due to this happening time after time, So there is no point buying if you do not receive the goods, And there is no way of contacting Ali Express directly when this does occur, Which is now giving Ali Express a bad name and I am going to make it my mission to get Ali Express also lose money the way that we do.
Very, very fast deliver! When I check camera, I'll wrote more about it.
Très bien
Complies with the description
Very good product
Buena
Price contrast really nicer ㅎ ㅎ online school reference ㅠ ㅠ ziplock bags for girls romper play just seem to Arthur urgently order Oh. This time to send ready store Chan Chan good Goodman Games!! As Ion manual is English's app for Korean as listed in water month light! Send standard connection line is shorter in multi-line connection to writing for power. Received by some Russian EU plug is always Foreign dry loose power power;; er tea piece USB is connected to phone charger. And motion detection is thus the camera moving the usual pace moving cotton nail slowly coming along women should be;; built by the way now continue hang four?? First plug the 땐 real time well showed the now girls romper Hait to ㅠ ㅠ ㅠ ㅠ and SD card recognition that stability buy your husband if you come ask to look at know
Still working. Let's see how it goes.
It works well in the afternoon. At night, 2-3 meters still sees and then there is no.
Super !
The order went long, the camera works, The USB flash drive did not immediately see, but then apparently it warmed up) inserted it took out... the flash drive but then saw the camera flash drive. As for installing the app and pairing the phone with the camera -- the prog was installed on the phone quickly enough and without problems through link In the cuir code that was in the box. With the phone, the camera configured the connection not immediately, apparently did not warm up well) constantly repeated the connection with the camera, now all the functions work correctly only on time I took about 30 minutes of configuration.. Thank you for Attention.
Jalada dovgo mayge 2 City to Odessa olastno for quarantine. Once a piedclave to the Wi-Fi (instromimi). The camera is warm, the picture is normal, you can have a voice on it.
quite decent quality
I use it to monitor my dogs while I am away, works pretty well. I can move the camera around, up and down, angle is decent. Great cost benefit camera.
All works unqualified
All such as
Good products
Never received. Do not buy from this store!!!!!!