SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms, the child is happy. It's been a long time. I ordered just before all this story with the Crown. I guess that's why. Months and a half
Excellent!
I order 2 times. Every time delivery is very fast. Days 10 to St. Petersburg. The quality is excellent. Charges very quickly 20 minutes in the car. Enough for 3-4 hours... I listen mainly to books on the road and sound quality at altitude and volume!! And the convenience of use and appearance is simply at altitude. Suitable for any ears! Don't fall out! The rubber band is very comfortable and foreign noise does not pass. I will order more!
Ok
Sound for 4 but for such a price this product is 5 +
Low music quality. For the price you cannot ask for more. He connected quickly to the phone.
satisfait
Parfait
Works perfect thanks
Headphones came quickly. The charge does not hold very much. But they synchronized with the phone quickly. Sound quality for triple.
item is good quality thnks
Amazing, works great, I'll order more, from.
OK
Order since 104 day and I have not received the article so I opened a dispute and they refund me but in my kind opinion the store did what was necessary but because of covid 19 can be the package is lost the essential the seller responds well
Fast shiping. Thank you very much. Good store.
For your money is excellent. But if you have ears from which all the headphones fly out, these will also fly out)))
Everybody! Працюють, charge. At its reception-pitan
It came exactly what I asked for, in good condition and running normally. It took approximately 2 and a half months to Colombia
Headphones norms, though a couple of meters from you walk from the phone and sometimes the connection goes missing.
I recommend it
Ordering 2 time. Super good quality
The order is not alien, but the store returned the dengue of the spasib
Everything is fine goods came. Everything works. Description matches
Sound like a "toilet")) books listen will go. charge holds. They sit in their ears. There are no additional inserts in the ears (of different sizes). All expected!
Excellent!
For this money, the headphones are good! Ordered two wires for charging and headphones, came with one parcel-for this special thanks. Before St. Petersburg, we drove from 8.05 - 5.06. Thank you to the store! (with the seller did not communicate)
good price, good product. will buy again, got it after 3 months due to corona delay. thanks.
Thanks very quickly
I loved it very well
I use headphones for a week. Cons: -The sound is not very much, these Hove sound, ordinary wired headphones for 100 rubles. -The buttons are not conveniently located, it was necessary to position in the middle. -The Magnet in them is one name, does not hold properly. Plus: -The battery holds, the hour of use is only minus 10% of the charge. -Bluetooth distance about 3 meters. -Buttons respond well: Increases/reduces the volume, forward/backward tracks. -There is a message built-in voice
Delivery is long not the fault of the store. Headphones are not top-rated but worth their money. I recommend the seller.