SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, good high quality, does what it says
The smell is very rubber, but will go
I use a week. Filler in rooms became really less
Saves a little bit
Great mat, but the stink is terrible
Super fast shipping and product same as description
Alles super!!
Thank you! Mat of excellent quality. I'm happy with the purchase. With the store did not communicate, because. There was no need. Sent the goods without delay, received very quickly. Seller recommend!
Mat as a mat, stinks with chemistry. Honeycomb on the rug are small, the granules of filler are not put there only a very small thing
Nice mat. At home immediately became cleaner.
It's all normal.
I can not say it is just arrived.
Excellent quality, practical check
Super mat. Wife is happy)))
The goods are cool, all as in the description. But the smell is, while weighs, weathered
Mat as in the description, I liked. There is a smell, so it is better to hold it on the balcony for a couple of weeks before use, and so cool
It's the third mat I buy, very good product and shipping very fast advise is tienda.
I forbid that there will be more, but there is enough and its function performs
Super convenient thing, now I have no filler in my room, you can clean less often and there is no feeling as if I'm on a pebble beach :)
Got it, thank you! In action have not yet checked .... Although in appearance 30*40 is small
it is ok
Excellent thank you
Bad smell
Good product more litter all over the house A happiness
Well very good!!! cells are not very big.
This works really well. It has greatly reduced the amount of litter my cat tracks through the house.
perfect
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The mat corresponds to the description. Shipping fast. Thanks store
Works fine, I recommend
Everything is fine, it came quickly. The smell is not very, the plastic is core.
The mat is beautiful, smelled a little, but quickly passed. About the sand, both on the paws were worn, and worn. Maybe someone who smooth short will be OK.
Fastest shipping! Ordered 02.06, received 10.06. The mat is just super!!! Now we go into the toilet and do not step on the filler! I recommend to everyone who has a filler constantly on the floor
excellent
The mat is good, already used similar, decided to order a bigger size. Packed well, so it came without damage. The smell was frankly chemical, but weathered in 1-2 days. After the folded state still has not completely solved, but in principle, this does not affect the function in any way. Bentonite filler is going well. Nearby there was an old rug, the area turned out to be huge, the effect is excellent.
good product
Lightning fast and flawless!