SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stickers that came with the item only lasted a few days and fell off. Easily fixable with other types of adhesives. It's all plastic, but it looks nice.
Very good thing, you hold perfectly. Advise
The product fully corresponds to the description. It was about 2 months. Thank you!
The item arrived after 45 days. Packed well.
great!
It's all right. Tiny and cute. Hooks are plastic
Thought Wood with iron, plastics
Prima
A small housekeeper, in the set there were two-sided strips, but after a couple of days everything fell off, we will screw on the screws
Good value. Looks good.
Its a lot smaller in person.
Perfect and very quick delivery ! Thank you :-)
Small, slightly more Palm
From foot to head plastic, hooks plastic
Colour described as black but it’s actually light brown so doesn’t fit with the decor I had intended it for.
Delivery instant, we are with his wife very satisfied. Already używałem is really worthy of command.
It's smaller than I thought. And the plastic in my opinion fragile. We'll see in time.
It does not look like wood, only plastic...
it arrived broken.
Small about the picture
Received well in time and despite being plastic, it is quite useful and remains luxury
Incoming... Thank
Little beautiful case Key. thank you
Its plastic and smaller than I expect.
It's very good the same as drawing
Good but hooks are plastic and are not very strong
I liked the product, there are carnations and double-sided Scotch. The quality is good, the body is plastic, but the tree looks like a whole and not a cheap veneer. It's been about two months.
It's OK. Plastic but cheap.
Very good store and friendly and hope to buy more products from them
took a long time to arrive
as on pics. i like it.
I looked for him useful.
Good plastic product, I'll be back soon.
Good quality Price, recommended
I still got it four months later.
Not a very good packaging job. Came in bent, but because it was plastic I was able to heat it up and straighten it out.
I thought the hooks were metal... they are not, it's plastic but I did not read the description of the product because it's written... too bad for me. So the product perfectly matches the photos and the description.
Beautiful
Excellent, convenient thing. Happy. But on the double-sided tape, which goes in the kit, does not hold. Screwed the screws into the wall)))
Very stylish thing. In the kit were carnations and double-sided Scotch to choose from. I put 5 stars
5 star
Looks great
The hooks are very plastic
nice quality like in pictures!
Shipping fast and terrific
Thanks Fast shipping
adhesives were weak didn't stay up more than one day and then it went down.
Very nice looks great. It's just like the picture.