SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent joystick, my son liked
Work great!!! Thank you!
Joystick is good, already with the son lost together in games. Delivery 3 weeks to Krasnodar region. Synchronized with the console perfectly. The main batteries or batteries do not need to change and charge at the most interesting place.
Bit smaller than the Microsoft controller. It workshop fine to me. Product in good sending protection. Work good with headset. I like it.
Arrived at me in one package, thought the box would be, but the first look. I swayed, it does not look bad. Windows immediately found a driver (previously the store asked the driver to send the archive by mail). Not luftitis and does not creak, but after passing one game (ORI), the cross became a chutot fills, but the rest are in excellent condition. For me it's the same box 360, only in the form of Van. The goods are satisfied, normal joystick
Just as described.
The controller is so itself, to the touch in shape inferior to the origu, materials of norms, came not working-the store returned the money
Arrived fast and flawless!
With Xbox One running tested on mortal combatant for 5 days, withstood! Delivery from Russia 3 days at home.
Awesome controller, legitimate as a tail
The quality is fine for its prize. The gift is useful for my smartphone.
Meet what he says. The pad works well, but for first-person games I don't recommend much, since they are not so good quality
very fast ship to Isreal/ good quality!!!
The GamePad is made quite well, compared to the rest of which from China Delivery IML works through all known place, a week they did nothing at all, then decided to give the post, usually the parcel goes from Moscow to me 3-4 days, then now I waited so much, as if it was sent from China and adjusted IML, not mail, which is amazing I tested the GamePad for a week, I did not break anything, I made friends to the computer and it immediately determined, on analog joysticks there are blind zones, and only 2 degrees of deviation, I do not know how on Xbox, and on DualShock there are 5, and I'm used to them, for me it represents some inconvenience, But playing is quite possible in platformers, walking simulators, in shooters to play uncomfortable (but on the pc it is not necessary for anyone) In general, it is quite suitable, although the price is definitely overstated, the price is 800, no more, for 1.5 k easier original DualShock 3 to buy and use it, or original from Xbox 360
Many thanks, well received in less than 15 days perfect, it works perfectly, exactly, all is as description, recommend this store for its serious
Control is what it looks like in the picture, it looks pretty good for the price, the PC instantly recognizes it without any problems and can be played
Excellent goods, works fine!
Quickly delivered (3 weeks). Little used, but better than some joysticks, even for the price above.
In short, everything works as it should with Xbox One. Everything is super.
Arrived after 45 days. As the showing picture, good control; the "construction" does not compare to an original Xbox; but is a good control and comply with what I expected.
If it really was similar to original it should work on Tesla Model 3, but does not...
We got mega quickly to M. O in 4 days... brought the courier! !!! I recommend.
Excellent, works, delivery from Moscow to Samara a little more than a week. On the computer defined as controller Xbox One for Windows.
Great packaging, great product, good shipping times
Arrived after 1 week. Works well. Thanks for the free phone stand.
Everything ok!
Normal joystick. The store sent the driver by mail after I asked him.
So this took mad long to get her almost two months to get here not only that after it arrives and I try to use it the controller doesn’t even work that makes no sense
Cool gamepad, comfortable! On Win 10 is determined immediately and can be used. Delivery within a month to Moscow. Reduced 1 score for bright illumination (prevents in the dark) and for the sensitivity of the left stick ("left" begins to respond to 20-30% outflows to the side, "To the right" there is no such thing; tested in a standard Windows application; like a trifle, but when the body acts automatically, the absence of a reaction to the movement of the tic gives discomfort).
The controller arrived as described by store. The product is good. Work well in PC and Xbox One S. Has the same original precision control, but is a cost-effective.
Excellent gamepad, I recommend
OK
By now foremost correct. Will Update comment if it breaks down soon.
Product compliant description. Recognized without problem with Windows 10 and fast delivery. Thanks a lot.
Super quality, direct on sticks dressed dumbbell, for this color red straight hormone
ok
Everything works, the store put a gift stand under the phone. I advise
The impressions of the joystick are positive. The plastic does not look cheap, nothing slumps, the connections are dense. For a month of work for half an hour a day no problems were identified. Postal packaging is reliable.