SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just need to put product to work
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Works good! Looks wery pretty.
In the delivery it lacks the battery of the push button. I can not find any reference or voltage to install one in order to make a test. Thank you for giving me the reference of this one
Podukt is oké, delivery time and track and trace worthless, not to follow.
Everything came quickly, everything works as it should, the call is loud
The goods came in 3 days. everything works fine. I advise everyone!!!!
Very cool call many melodies, volume mode (+/-) fast delivery by courier to the door
!
Fast delivery to the door, everything works
OK!
Super! Delivery is faster. Installed Elementary. They put it on self-tapping. Call is heard perfectly
Super fast delivery, great call
Conform to the description, functional and at a low price!!! Immaculate
Works fine. Thank you.
It is cool
Normal call, a bunch of tunes. Button hanging on the fence of profiled sheeting (metal) before the call 7 meters and 45 cm wall, but everything works as expected. Of the shortcomings: the button is touch, and the indication of pressing in daylight is poorly visible, because of this, the button did not work at all.
Good, I like it.
Great call
Ordered delivery from Russia. Delivered by courier, 3 days not counting the day of order. The package is whole, the kit is full, the battery is in the button, everything works. Distance of receiving 30 meters through 2 concrete walls, did not check further. The order was satisfied.
Great product
Delivery 3 days from Russia by courier cdek. The call works fine, the batteries are included.
Very nice item, but only one problem. No sign of battery type for the transmitter. Anyway, 5 stars
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I still did not order 20 such fast delivery. 06 and exactly in 7 days and. e.27.06 he at us, brought the courier, everything works, in the button battery, in 5 seconds have set on and voila we now have a doorbell! The volume is adjustable from a very loud yes pleasant to the hearing of the quiet. Thank you to the store courier and discounts! Feedback will be added later on operation.
I like the goods. I take this store a second time for a gift. Delivery from Russia is fast. Packing normal. The first set is at my cottage. One receiver in the House, another in the bath. Distance to call button 10 and 30 meters. Everything works great. Melodies change, the volume is adjustable. For its cost, I did not meet cheaper.
Thank you!!. The goods quickly came, but I was disappointed that there was no battery (((,, and there is a small finger, I'm not even sure that we have such batteries ((
Fast delivery to NL; one week after ordering, it's been delivered. Door bell works well, quite loud (4 settings) and multiple ringtones. Didn't check the water proof partu yet. Doesn't include CR2032 battery for the ring (speaker is on 220V), but not an issue of course, it says in the description battery is not included. Thanks!
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Checked, everything works! thank you!
Very cool call to the store a big respect for a week's delivery
The goods are 100% satisfied.
Very friends I advise both the store and the goods,-everything is super and the delivery is fast. It's a great call! I'll take more.
The product is excellent. I recommend the store.
Good quality, battery included (in button).
Pylates and okay))
Everything is fine and fast!
Item is very good as explained in product details, except No battery was involved in package. It works very well. Only issue is delivery time which is too long!!
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I was impressed with how quickly it came. the setup was easy and the ringer works so well
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looks good but no battery on bell
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Perfect! Only 19 days delivery! Works! Reach sufficient at us about 25 m by closed doors and walls. Outdoor tried at least 50 m also no problem. Bell as a sensor must not be deep pressed. 4 volume so you can hear it also on 2 layers.