SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!
Good
Hang, watch. Ticking, silent, not behind. In the package there was a special centimeter for accurate sticking of numbers. The numbers are paralon.
The clock turned out to be cool, only the arrows are very fat.
Its awesome
It's perfect. Fast shipment, tracking, within a month delivered, packed perfectly. Everything is at the highest level. Thank you so much to the store♥& Middot;
A responsive store. The Mail lost the parcel and he returned the money without problems.
Thank you very much to the store. He's the worst man ever. Our appeal was responded to by the authorities. Solved the problem once. We are satisfied with the whole family. The clock is beautiful, they go exactly. Very lively interior. Photos do not convey all the charm, in a live clock look awesome. I recommend the watch and the seller to everyone definitely!!!!!!!!!!! Order is satisfied with very
There was no number 1 in the set, the store promised to send it additional, but has not yet received, I had to twist up with laughter
Great, delivery gun
All is OK. Shipment Came very quickly. I am very satisfied with your purchase and most with so fast shipment and it for Paczkomatu. Very thank you Sellers for shopping. Sure I'll get back to the store. Best regards.
All the norms, the arrows are prickly like the mechanism itself, but so far everything works
All Hood
Everything came out everything works will need to buy a AA battery.
The clock correspond to the description, packed well. I have not yet checked whether the mechanism works, there is no battery. Later I will add a review. The parcel arrived very quickly despite the quarantine. Thank you very much. Recommend
Beautiful wall clock and quick delivery
He arrived late because of Corona, but a beautiful watch like the description
Delivery fast, in fact it looks rich, go without complaints!
The clock was cool for a month)
The arrows are very thin, but in general the norms!
Nice!
The watch in the package looks unraised, but after the wall stickers I was very pleased: the template for mounting is convenient, the view is solid, everything is great!
The clock really liked. Fast Delivery
Watch look cool
It's okay.
I never thought foam shit would look so cool on the wall. The clock arrived in 14 days in Ukraine, took it in a new mail.
I got it fast, the description matches, the packing is excellent 5 +++. I'll add a tip.
About a month before receiving the goods, all as in the description, quality at altitude
In my opinion, with the stencil of the dial it would be more convenient to make a markup than with a paper ruler) in the rest the order is satisfied. With the store did not communicate
The clock is great! Delivery is very long!
The clock came on time. In perfect Condition-no scratches. The numbers are all mirror, which gives a special look. The packaging was slightly damaged. Look super-I'm happy. To the store Thank you!!!
The clock is very cool, came exactly the day it was written. Take it-you will not regret it!!!!