SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worst customer service I have seen! No reply, no delivering, no refund!
Useless don’t buy!
Rubbish!!!
Just not like the delay otherwise is great.
This is the 2 th time I buy from this store, never disappointed
Don't even try having no chance, but packaging really well done and elegant!
As in photo nothing to say
I do not understand the enthusiastic reviews. Eyeliner really falls off pieces. Rather, sticks to magnets more than to centuries. Not at all resistant. At first I painted a good water-resistant eyeliner, then magnetic-did not help. Passing a couple of hours the eyeliner was erased closer to the inner corners of the eyes and the magnets stopped holding. I found other cilia with 2 magnets. Passed almost the whole day-the magnets there are 3 times longer and hold better. Tip: If you have magnetized the cilia on the eyeliner, do not touch-will move along with the eyeliner and there will be a hole ((((
Useless don’t buy!!!
Not even deliver, take my money and run, scammer
Glue perfectly well, I recommend
Beautiful I had to shorten the eyelashes because too long for my eye but effect beautiful
Fast shipping and product was packaged securely, unlike other stores I have ordered from. This is my 3rd order and I will order again.
The picture packaging for this particular set show looks more gold than rose gold but I'm super happy I received rose gold.
Great salesman. Thank you very much
This is the second time buy the product, that is of excellent quality! THE service is fast and efficient. Plan To make new shopping in this store soon.
Arrived just right, very early, like, should have bought a smaller, found more cool! Super attentive.
I put four stars for q doesn't bring the liquid so they stay stuck.
Cool!
Nice ones!
Too top superb as on the ES photo and good quality up to (worn once)
Very good but too long
good
Even a handwork like me was able to use them. a great initiative of worn lashes, especially now that covid19. Beautiful, but long, probably a little doomed. Delivered by courier, faster than I expected, about a month. Slightly strains the arrow, too black, but OK
looks good. will write when i try them on. they are a bit long, so I will probably need to cut them, but still.... Very good!
I don't understand where the fast delivery is and what it is, but they went for 1,5 months. I have not used it yet, but it looks very profitable.
Lashes are very well made, magnetic liner and lash magnets work well. You will need a good eye makeup remover for this, when it sets it does stay very well. Wore the lashes for about 5 hours before washing my makeup off and there were no issues with peeling edges or wear off.
I arrive in good condition very nice
Package was smashed a little but eyelashes are very nice. The eyeliner is easy to put on and they work great!!
love them - they actually work!
The packaging was crumpled, but the product inside is fine. The look is very cheap, but the eyelashes look beautiful. The eyeliner brush is very thick, so I used mine. The lashes adhere well to the eyeliner. The application is simple and fast. I have only been wearing the lashes for a few minutes, so I don't know how long they will last. So far I am very satisfied.
Package damage but very very good product :))
I am more than satisfied with my order. Super fast control
Fantastic, all well packaged. I checked all the eyeliner cause sometimes it’s dry but all was good. And came a week earlier than delivery date. Very please and will order again in the future.
Very good!!
Responsive store, excellent goods
Seller give fake shipping information, charged more for fast shipping. I got nothing till now after 2 months. Cannot get the refund! This is Rubbish!
Worst shopping experience, the store keep extend the promised delivery date, waited for 2 months. Didn’t get anything. The case closed. The seller got all the money. THEY ARE SCAMMER! Don’t buy from them!
very quickly delivery , i recommend this store