SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived as described, but am having trouble program with the mobile phone. The instructions are greatly reduced. Will continue to try or ask for help.
I came to Tula in three days. It works fine, but for some reason I do not work with the Gmail only email. And everything is not Russian. Such cameras and for the same price are in our language they are easier to configure.
As soon as I did not try to connect it, it did not work! Apparently because of the router itself, which produces two 2.4 and 5 GHz signals
2 days Carl! To the Moscow region since the order I received it in 2 days. Thank you
Packed well. Delivery by courier to the house.
I already bought 6 cameras. Very satisfied, work perfectly!
I don't give you a maximum note since it cost to connect it, old firmware motif and it needs to be updated so by wifi it wasn't going, I had to hook it up with cable and update it and that's how it works perfectly, very sensitive and alarm goes off right away so I recommend you put it to a minimum all right
Camera good
Alles gut.
Delivery 3 days Quality OK
The parcel was not tracked. The packing is not damaged, all the components are in the composition. I haven't plugged in yet. I did not communicate with the store.
On the camera there is no inscription Kerui got trying to connect to the phone ....
The camera is made qualitatively. Looks very good delivery super two weeks in Kaluga. There is no way to connect yet. I recommend it to everyone. Here's five.
The application does not want to instal de wifi. Tell me it does not take the 5G. WE DONT HAVE THE 5G!!!!!! I will never buy on Aliexpress for does thing anymore. GOGOGO FOR AMAZONE!
The Cam was not working, and i dont become the money back. Dont buy by this saler.
Very fast delivery, literally 4-5 days the House of the capital! The quality is normal, at a price of 1600 rubles! Everything works! Video quality, not sure what the declared, but it is not bad (there is something to compare). Delivered by courier special offices with a convocation! In general, the cameras correspond to the description, everything works through the application, as stated! They cost their money!
Thank you!!
The camera got very fast. Delivery was in Russia. In general, the camera is not bad. Soft I use smart life. But I recommend that everyone turn to the cameras that use soft yoosee
Camera fire! Kaa usually)
Camera fire! As always excellent!
Camera is super. Delivery fast ordered from Russia 2 days in Moscow. It ends quickly with Tui. With others do not want)
It works perfectly and looks great. In two or three days he arrives home
ok. work
Very good product
The store did not send out the flash drive and proves that it was .... the photo provided, store none ..... goods not bad shipment fast, delivery too... but tyagomotin is tired ...... for more than a month I rewrite ..... if you buy, then only the main product, I do not take the trade with the goods .... then do not prove ..... the seller is sociable, but not clear .... in principle, you can take it, but ......
5*
It came, everything works, niche)
This kerui camera's software is different from the software I bought earlier. So I cannot add this camera into the same font with previous cameras. If the authorized firm can help, it will be more beautiful.
Excellent product. Meet expectations. Recommended
It's OK
Great article, quite happy with it! Very fast overkomsttijd!
Fast and secure all ok ++++ transaction
Order on June 7th and received on June 11th 4th day s nothing more and this great is the second one I ask for and she gets dressed super well with the app of yours and it goes very well
bom
The product looks good just can not connect have 2 working but this third can not connect
Ordered: 19 May 2020 Delivered: 23 June 2020 (Greece) in perfect package and condition. Everything works fine, Picture quality is perfect. It has fast respond, 2-way speaker works fine, night mode works fine, full movement, wi-fi and ethernet work fine, alarms work fine. Nothing to complain about. Tried 2 different apps on iOS. e-Home T and Tuya. They both work fine. I prefer Tuya because I can move the camera by tapping arrows and swiping the screen. e-Home T has only arrows to tap and it has some menus in chinese. I would recommend the store.
10 days to българия from date to time.
It came, delivered quickly recommend, has not yet checked.
A toy, no more than that. Took 1080r without SD. Of the pluses: the quality of shooting norms. Night vision is good. That's it. Minuses. This camera does not support additional. Sensors. You can't connect it to Windows. From the box you are given to download a very "raw" application, which is not possible to use. Swing immediately smart life. The camera did not update 2 hours to the last firmware. Tracking the traffic is terrible. Many false positives, without SD there is no recording, only pictures of the place, the person already has time to leave the frame. Sensitivity setting. Low-almost does not work, the average mostly reacts per meter from the camera. High-a huge number of false positives. You can use a permanent recording on SD, but if the camera is a connector, you will not know who. The only live function is to connect and constantly look into the smartphone. I regretted what I bought. I didn't know there were so many variations. You need to take with the support of sensors and to work with the yoosee app. This camera works with box with eHome-T!
Καλή για τα λεφτά της αλλά δεν δουλεύει καλά το ακουστικό τις κάμερας από την δεύτερη μέρα
Arrived fast. Good quality. Connects with smart life app without problems.