SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
IT took 2 months before my package arrived. It's easy to install and works very well.
Very good. Works well
the product never arrived
I have 720p camera. Quality of images are better than I thought.
Fast and works very well
Camera is super. Two years ago I bought a camera from this store too. Works well and without problems. Now I needed a second, connected. There are two cameras in one arrival. For what I love: The app works well, the sound quality and pictures are good. very well and quickly reacts alarm. There's a message on the phone. The only negative, I wanted this message to be called with a sound signal.
Camera póki what works. Installation simple.
I haven't received the product and they say it was delivered, the worst app to buy online
The security camera was never shipped. I waited almost 3 months and the item never shipped or even generated a verifiable tracking number. Even worse, Ali Express is currently not following their own buyer protection and refunding me back for my money seeing as the item was never received by the local carrier and delivered to my address provided. If you’re in the U.S I do not recommend ordering from this store. Very disappointed I need to be refunded ASAP.
Perfect, very fast, packing good No Dent, works to duty.
Goods mega cool! without problems and very quickly connected to the phone! I recommend the goods and the store! Sending a debt, but the parcel came very quickly!!!
The parcel did not come, the parcel was paired and returned, probably at customs returned for Not clear reasons, torn time, but after the dispute, the store returned the money the next day, the seller is honest, well done.
The product is amazing... good image quality... I’m so happy with it but the only thing should have a long battery and plug.
Gorgeous! Works Super! The application was installed immediately, not buggy! Piece-Super for little money!
Camera is good. Picture norms, took 720 Of the minuses-the adpter from the box does not work ..((at all! Cable White put to the black camera (the cable itself leaves much to be desired, connector microUSB I would not fit into other devices .. Homno in general, cable, and adapter.
not delivered
As described. Well made. I'm satisfied
The camera is well connected without any complications take will not regret
I well test
Good product for that price .Parcel arrived without damage
Works properly. No instructions in French however. I did not understand the recording during a detection.
Works properly. No instructions in French however. I did not understand too much for recording during a detection.
Good product, fine image, work perfect, it is my second camera. Really a recommendation.
a++++
Good product
Raft ็ค neat good goods accuracy according to indicate the
ok
Recommend, works well
fast delivery to UK - less than a week! camera quality is okay....a little choppy in live sound and active movement notifications are handy for my puppy. amazing price and 100% satisfied.
Never received the item after opening the dispute the money was refunded, the store responded very fast. Didn't receive the goods because of the coronavirus
Really good security camera. Good image. Easy to set up. Nice control app. Took more than 40 days to deliver.
Excellent camera, arrived all very well protected, and working perfect! Had a problem with the delivery but was not blame store, my request was eventually returned to the seller, but me reenvioou and today I just received! Can buy safely! Helpful and honest seller! Thank you friend for patience and attention!!!
Very pleasantly surprised there is no battery but it is better in performance and quality than that of a great brand that I already own and which cost me 130 €
Camera arrived and not working, I'm waiting for a your decision because I want to be indemnified. Is to throw.
Ordered black color and came to white color.
Got it. I didn't. After I will complement the tests
Excellente,
Camera is super.
After about one week only arrived in the Used wholesale good seemed to four key
It works pretty good. I am happy with this product.
What a super wireless IP cameras are the!!
OK, good !
OK
very good camera and is easily installed.