SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the product, it took a while, but it was exactly what I asked for.
Very good, tested and approved!
Very good
Thank you. Playing was more convenient. Just get used to it.
One of top joystics/buttons does not works.
It made me feel good.
Very long delivery but good price is interesting. I am satisfied with my order
Very happy
Great quality for a low price. Thanks
Works great but running isn't possible with the joystick.
The product came late but the product you see in the photos came and immediately tried a very successful performance in the game
ok
i love it im unstoppable on call of duty mobile with this
As it looks, I make the stand, the bottom buttons move a lot, but well, it's okay overall.
top store, top product, very fast to reach and good quality rapported with the price
it took a while but tosayit arrived. I love the pad itself. has a nice grip and uses extendable with the springs inside. the joystick that comes with the gamepad are in 2 forms with a down position and up. can be folded away when not using. though they are not that accurate. maybe it's because I'd my screen protector... idk
The jostick being so plastic is quite irregular. I 'd be left alone with the base and the buttons more than decent for the price it has.
Very good
My request could not come because there is no channel of sent to Peru by the theme of the coronavirus. That was why the respective refund could be achieved, it wasn't exactly the amount but it was almost everything, but the store was interested in the return although there were sometimes some confusion. It is recommended, although if I was looking forward to receiving the product: c
In the print a whole but as expected a very flimsy back fell off a little when the transporter
Delivery by courier, the goods are excellent, everyone is satisfied!!!!
It took forever to arrive to my house! Excellent.
All perfect good packaging and product quality
i have phone in casse , and be Perfect Xiaomi redmi 7
I have acquaintances who had bought this and if that's what they tell you just like, it's a pity my package didn't arrive by mail
Sucks full for Note 8 pro don't Suitable hard press, the right trigger does not squeeze to the end it is necessary with an effort to press the quality of the material Cal
It has come perfect packed, and all as the product description, the use is perfect for the mobile and very comfortable to wear. I recommend it 100%
After four months of waiting it never arrived!
All right and all right
Item is the same as described. Took 2 months to ship to Canada.
Excelente
Good quality product and good delivery time, good gameplay and faster in your games.
Very bnos
Mount from the thumb part left below is not possible. Is to small. As Mount for Mobile Phone but super
14. Sending 25 receipt, Bisty delivery, plastics quality good, store sociable, packing good,
Thank you for a hassle free transaction. A++++
Though the product gone missing during shipment, the shop agreed for full refund.
The product took a month to arrive, due to the current situation is quite well. The product fulfills its function perfectly, the fan works very well.
Norms But unusual
Hello all!!! The product fully corresponds to the description and works properly. Track tracked. Took 6 pieces for 1800 rubles. Everything suits me. Thank you very much to the store.
Never arrived the order