SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
Finally received harness took longer then expected. But store communication was great.
Took S on a dog 7 kg. Came up perfectly. It seems to me that even at 10 will do. Because you can adjust. No smell. The handle is comfortable. The dog does not rub anywhere, does not press. Shipping fast. Well packed. In the city such a train at least from 1000 buy
Very high quality Harness. took for a large dog L, I recommend and advise
The harness came quickly 3 weeks to the Sverdlovsk region, delivery straight to the apartment, looks reliable.
Small is closer to medium, but great harness!
Perfect strong quality and excellent size. Thanks
For a puppy, 4 meats took the size of M slightly too big and took the size of L for growth. Quality is satisfied. The puppy really does not like it yet but will get used to it)
Chic harness, teenagers will complement the photo
The quality of the helmet is good, the pet likes. On the weight of the dog 30 kg is a little big, but not critical. Recommend
Good quality.
Taken measures, wrong was done well.
Super harness, good quality, the seams are well stitched. the fasteners are strong. the pug 11 kg just right.
Fast shipping. The product corresponds to the description. Very good quality. Lines of reflective thread. Stitched well, decent fasteners. We're taking two. The first was taken on a more adult dog. Quality is very satisfied.
Perfect!!!!! Really good & recommended!!!!
A little too big, but after a small Dorothy is perfect. Cut off a little strap to remove excess and everything is fine. Delivery fast to the Kaluga region 2 weeks.
Very pretty harness, but unfortunately even S is too large for my doggie.
As you can see I ordered a leopard in s and you sent me a red in m so too big for my dog I'm disappointed it's useless
I did not receive my item!
Perfect!
Excellent goods, excellent quality. I didn't even expect it. Perfectly on sharpeya approached the size of L. The store delivered very quickly. Seller recommend. The goods are very satisfied.
Impeccable
The goods are good, but the delivery was long
Fantastic item! 5 star store! Quick delivery
everything ok, good product.
The helmet is very good. The second time I order, because one we took to the hole and it does not wash out already.
I'm very happy with everything as in the description
Super, product consistent with the description, great quality and price. Thank you and best regards.
Super beautiful and as far as I can see good quality
Great product for the price you paid
The helmet perfectly fit on our staff! girth 71-73, took XL! quality is good
The collar is good. Shipping fast. Thank you
Approached, good quality, thank you!
I buy it for the second time, the previous one was enough for a year of constant socks. The outer layer broke after a fight with the DRT, everything else is still whole. The dog is active, he loves to ride and fall, so this time she took two at once. Comfortable vest with good seams and quality fittings. It came in three weeks, just like last time. Definitely recommend product and store
Quality is excellent, there is no smell of smelly as usual, I do not know about the size, until I checked
Great quality
It came in 14 days about, I think that it is very fast. Quality is good. The size m on the French Bulldog weighing 13 kg is ideal. All puffs at a minimum, I.E. Suitable for a larger dog without problems.