SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery nickel product
The lock key is not good, water are leaking
Ridiculous bad quality. I received bottle, washed it in dishwasher ONE TIME, and this is the result. Completelly useless bottle, and waste of my money.
Quality is good, works as advertised, locking switch is too stiff and hard to lock or unlock, but I am not planing to use it.
The bottle is very good, in the Heat an indispensable thing! The dog really likes to drink from it!))
Perfect. Is big enough for a Collie :). does not smell and works super good. recommend it
Good thing, reached 25 days. There is a small defect in the form of a scratch on the body of the Cup, but not critical
Great thing! Dog delighted
Super bottle! Very comfortable, the puppy is very fond of :)
Super. Bottle great made. System works. Super fast shipping to Poland in under 2 weeks
Very good! Doggie loves this on a hot day.
7
Very nicely made. No leaking. Perfect! 100% recommend!
All Super. Express delivery-Recommend :)
Looks cool, the dog is happy.
Bought such a boiler for the second time. The first time they ordered for a dog from children. The model is good that the water that the dog did not drink can be poured back. The drinker fell on the asphalt. I did.
I order not the first time. The quality is super, the delivery is very fast, they came to Kiev in 2 weeks. Thank you very much to the store, I recommend!
Shipping fast goods good
It went very long, sent for a long time, there were problems at customs, but it came. It's been two months.
Thank you stores
My dog love it
The order came as in the description.
Everything came Fine
Product good quality.. fast shipping and delivery .. recommend
Very comfortable drinking bowl. Easy to handle. Quality is super!
The drinking bowl is very good, comfortable, the dog recognized immediately. I got there quickly. Everything is whole, the button works. Thank you store.
Perfect the bottle is very beautiful and works well, very practical :)
very good Quality! outstanding!
Fast delivery, super bottle, recommend
The product is compatible with the picture definitely recommended the
Good quality, fast shipping.
Super bottle. Beautiful
Всё хорошо, поильник классный! Есть небольшие потёртости
super good size worth!!
Just received over the weekend and very happy with ordered for my pet
Thank you my цвергшнауцер satisfied
Super deal. And cheap
We like it.
Fast delivery, the product working! Recommend!
Thanks to the store
tks
The bottle is excellent, but the packing leaves much to be desired (the bottle was damaged when sent). I recommend the store, responsive and honest. I received it very quickly.
The bottle is very comfortable, the dog likes it) the button is pressed a little heavy, but nothing. Purchase satisfied
Love it works great
Compatible with your order
Polecam.
The bottle arrived 17 days before St. Petersburg. Everything is fine! The big button opens the valve and the water flakes (or back if left in the bowl). A small button blocks pressing a large button. Very convenient thing when walking. Thank you store!
The product works well. The space to drink is a little small for my big dog but it does the job anyway.
Very cool thing, everything works well, I advise