SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product. Solid. Very happy.
This is my second purchase. Collars are great quality.
perfect! good quality. fast shipping. thanks
Product very well done
Exactly like in the picture. Very nice and thick. Good quality.
Super
very good product look good
The coolest collar
The color is slightly different, the collar itself is a little mint, I think how to smooth it
Very nice
very good item
Good quality collar!
Very fast. Beautiful necklace.
All ok just one small but the engraving is tiny and it costs to see the phone
Quality is fine. Dream color) engraving, all for 5 points! Thank you
Perfect this one
The parcel reached St. Petersburg in 3 weeks. The quality is super, the text on the collar the store indicated correct. The size could be taken smaller, but the collar is wide
.
Came late but it did, good quality
Good collar, thank you very much!
Durable and initial printing accuracy top quality Shipping fast summer
Very beautiful collar, good material. The size immediately approached. We also like the dog.
Great product. Seller listening and fast. Good quality, I recommend.
very fast shipping, good quality(not leather thou), nice text, recommend
Best collar ever. Strong, good quality material and at last but not at least, really nice graving. Shipping took about a month but that's quite good in the current situation.
Excellent collar, to Altai came in 9 days! Sent the next day. Numbers and name without errors. Size M on the Beagle 9 months-there is a stock for 2 holes)
I’ve bought lots of these collars great product .
Ok
Excellent Quality . Highly Recommend
Super quality. I am very satisfied. Greetings from Germany.
It seems to me that the collar is not made of genuine leather. He's too smooth and unnatural. The dog's name and phone number were engraved without mistakes. For a dog-bitch Pitbull collar is right. The fittings are good.
As described
second one of these. really nice collars. refreshing is good and lasts. the leather for badly scratched on the first one but collar was still good. shipping was quick
All as always at 5 +. I order a collar for the second time, enough for 2 years
Very good quality!
Beautiful item thank you
Very nice necklace! Goes very well to my dog
the engraving is very small but at least correct
I was very impressed with the quality of this color. love it.
Awesome product, came in 2 weeks to Australia. Awesome quality, highly recommend.
excelente
Quality price highly recommended. It's already the third one I buy and always everything ok
Everything perfect
The collar is good. Color as in the picture. The store made engraving without mistakes.
The third time I buy it, very happy!
The dog is happy, the owners too :) It looks like a good quality collar, let's see how long it will last. In the photo already carried it in clay.