SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Great product, but not think putting in your home gate, it looks so tough. But other use is excellent.
The padlock arrived in a good packing and working condition.
perfect!
works well
I don't get the product due to shipping. However, I get full refund and store is very good in communication and support. Will buy from him/her again after covid 19.
Works very well and even under spout water works also OK
Haven't tried it yet.
Its pretty cool; however sometimes it works and sometimes it doesn't. You have to give it a few tries before starts working...
Works perfectly, too bad the delivery is as long! More than 70 days!!!!!
Slow shipping. I am not convinced they even had the product to ship to me. Be sure to use two fingerprints when programming. Product is metal but very light weight.
good
Very Fast, good Product
All perfect!
it is good and satisfying product.
For indoor use, like in gym locker room or similar .... Works well. The quality of the print is about 8 positives out of 10
Took a while to get to Canada during the pandemic ( March 18 - june 26) more than 3 months but it is as expected. Item works well!
Delivery to Severodvinsk 7 days to the apartment! Super fast shipping! Quality is good! Excellent locks. Very good work! I recommend the store! Thank you so much! Delivery to supplier 7 days before the apartment! Super fast delivery! Good quality! Great clasps. Work very well! I recommend the seller! Thank you very much!
Got well but long
nice, works great.
Feels a bit flimsy, and the sensor almost doesn't detect fingerprints when hands are wet, after gym. Bit it's cool nevertheless
Very fast delivery. Thank you
Excellent product quality, easy handling.
The truth is it's very useful works very well it costs a little to schedule it at first but with a little patience it is achieved to schedule valid for lockers and other things that do not require high safety because it is not too robust like Super Toy
Highly recommended. Very practical and quick to open with the print.
Good!
Receive the delivery as described quickly
It comes to me in 22 Days, very fast for theese period. i paid 15 TRY fpr taxes. Product is very good for price/performance. Thank you.
Excellent, One Week Shipment. Well Packaged with Tracking I can Use for Drop Shipping !!!
very fast & very good & Perfect you"re the best store thank you & a big thank to your team thank you for the following up message
Works just like it should. Pretty impressed.
product works well just shipping is taking too long..
Good store fast shipping Thank you
Product miracle! Programmed easily by yutub there is a video about programming very satisfied!
1A good quality
Comb pretty quick :) Thx
Stopped working after a few weeks. Tried to charge overnight but remained locked. Needed bolt cutters to dispose off. Great concept but the tech or brand may not be ready.
Ok!