SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this watch is badass! I wasn’t expecting such high quality! Not only is it beautifully crafted but it’s hefty and feels durable and expensive. The packaging is great and the link removal tool is fantastic! I will absolutely buy more BOBO BIRD products in the future.
What a gorgeous watch
Great looking watch. Arrived quickly. Thank you.
Very nice workmanship, shipment came in under 3 weeks. Recommend salesman
fast shipping beautiful watch. very impressed
very beautiful watch thank you
The watch is like in the picture, very good. Recommend.
Great, thank you
loved the watch, great design, classy
The order has arrived in perfect condition. The watch is beautiful and very good quality. Authentic wood Material and stainless steel. It's elegant and Wood gives it a rustic look. Very economical price for its quality. I recommend this store and the item totally.
The clock is as I expected.
Excellent watch, the quality is very good, the details and presentation in which it is delivered is spectacular!. The gift bracelet was nice! Shipping to Chile was fast approx 1 month, but internally by covid it took almost 2 more months!
nice watch good weight. came with a tool to shorten links. can't wait to wear it around.
so late coz of Corona , but very nice watch , serious store , product like description , I'm so happy with my wooden and metal watch
:)
Chegou rápido. Porém é chato de arrumar o tamanho do relógio com o seu pulso, bem trabalho ajustar ele. Mas é um relógio bonito, um pouco pesado por ser de madeira. Arrived fast. However it is boring to fix the size of the watch with your wrist, it takes work to adjust it. But it's a beautiful watch, a little heavy because it's made of wood.
The watch is great, just as described. Be Aware that watches shipped from the US DO NOT come with the wooden box,... this is said in the product description, but NOT said at the top when you're actually putting it in your cart
Watch rewelacja. Very fast shipping. Recommend
It didn't come in a nice wooden gift box, but in a simple cardboard box. It didn't come in a nice wooden gift box, but in a simple cardboard box.
Very beautiful and well done!
Very nice
Hey impressed speedy delivery. Handy tool included for strap adjustment . Nice box and full instructions.
Super goods! All right. Thank you
Nice
looking really good! quality wise.... ok for the price
Great!
The watch is probably good, but I did not reach, the store returned the money
They did not even send, but they were willing to communicate, and the cancellation was approved immediately
very good quality, fast delivery
Absolutely perfect:)
Great store, great customer service, great product. Will for sure buy again!
Spectacular!
Hello..absolutely lovely in every way & thanks for the freebie..with kind regards
very good quality and fast shipping. it arrived in Saskatchewan Canada in under a month even during this covid shipping. it looks really nice and they give you the tool to take out the links with a nice box too
Alles Top
Doesn't feel like wood and the machinery doesn't look very accurate.
As I expected. Also with the tool to shorten the bracelet. Delighted with the purchase.