SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopeflix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopeflix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product works perfectly microphone too!
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Excellent product I recommend
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In retail package and all look new. Take 3 months to Australia and sent from Singapore. Really slow, however in Convid19 period, it can be understood.
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QCY headphones have excellent sound quality. They do not have a synchronization problem and have good battery life. I am quite satisfied. The same cannot be said of competitor Xiaomi's AIRDOTs headphones, as they are nowhere near the quality of QCY. Do not waste time with AIRDOTs, which in addition to being inferior, in my opinion, always give synchronization problems with cell phones.
Just like in the picture, good sound only very long wait
ok
I received the product well packed and very fast. I don't use them yet but only to see the box and the packaging I can tell you are concerned about the store for delivering a product that meets.
Good quality
Do not sync
I post really never anything with what I get.. but this is really value for you poen .. Whole good bass there in. No distortions or strident. Beautiful charger with magnets. So that you know you they are good in stops genuine oily shizzel this
Thank you! Checked, everything works)
Sound is good, quick delivery as send from China to Thailand. Should have the top-cover to increase mobility
The box is whole not counting not big scratches, the goods correspond, the hem from these magnets for fastening). It came in 3 weeks even though I live in the ass of the world.
Sometimes they sort of disconnect each other, link. And then the connection itself is restored. I do not understand why they burn red when you insert in the compartment, although turned off. Went to Tatarstan 1,5 months
Headphones arrived quickly. Work. For me, not a very convenient form, but it's anatomy, someone will be just right. And it's not convenient for me with a manicure to take the headphones out of the case. Because There is no cover, and the magnet that compensates for its absence, well, oooochen strong. But it's picky again. Sound worthy. I hope they will last a long time. Seller recommend
Shipping from China to Leningrad Region 21 day. Connection to tel. Samsung without problems.
Very good shopping you hear great
They 've been slow to arrive for the reasons of covid19 but it was worth the wait, thank you.
all good, sound not at it's best ( no bass ) but all ok for the price! thanks
I order already third, I gave it to everyone as a gift. Send quickly, the store answers questions, the headphones work perfectly)
Great Product
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All as stated
Everything came exactly and quickly. In the Rostov region-2 weeks. I order the second time and everything is chic.
Headphones afigenic!) the goods came quickly to Moscow!
Sound headphones for their price. They came with a little mint packaging, but the case and headphones in it did not suffer. (Really arrived quickly) the charge is kept worthy, they do not fall out of their ears.
Good headphones. Very loud! I left it to myself!
Earphone just
Normal headphones, description exact, delivery 25 days.
Everything works fine
Waited about 2 months, took from the post office. Packed in purple, OK. In the complete set cable and nozzles. We will test now the charge and sound quality and microphone...
It's OK, everything works, while there are no comments.
Come on time! The packaging was crumpled! But it's whole. The sound of music is cool and sit in the ear well.
The sound is better than in white
Headphones are good for your money!
Thank you store, I am very satisfied
Very good price quality.
Shipping fast. Not a music lover. I checked on Russian folk, Udo and canibal Corpe. I'm happy with the sound. Who understands a lot in the sound bands direct way to another price position
Headphones are super, I really liked it, class. I'll order one more!
The Bluetooth ear buds work very well and quick startup
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i have not received yet my order
item arrived in good order
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Very good, arrived well packed and in perfect condition
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good product; function is ok
didnt even receive it so i requested refund. do not order if ure from USA or Canada
Super good. The correct sound
Great headphones! Well hold the battery charge, can only use one earphone (any-both left and right), included themselves (and connected to the phone), I.E. Do not specially press the power button, sit comfortably in the ears. Well, the sound is excellent, no interference! Recommend! Great headphones! They keep the battery charge well, you can use only one earphone (any - both left and right), turn on themselves (and connect to the phone), i.e. No need to specially press the power button, they sit comfortably in the ears. Well, the sound is great, no interference! Recommend!
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Good product
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Thank you
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